1. Are all your supplements independently certified?
SIV-e exclusively stocks sports supplements certified through Informed Sport, Informed Choice or Informed Protein, within LGC ASSURE’s INFORMED family of programmes.
These certifications cover different things. Informed Sport tests every certified batch for banned substances before release; Informed Choice provides ongoing banned-substance monitoring; Informed Protein verifies protein content and checks for adulteration.
Check the Certification section on the individual product page to see which programme applies.
2. How can I check a product’s certification or batch?
Check the product’s entry in the relevant official INFORMED directory, matching the product name, formulation and region where applicable.
For Informed Sport products, find the batch or lot number on your packaging and match it against the official batch-testing records.
If you need help finding the relevant listing or identifying your batch number, contact the SIV-e team. Informed Choice and Informed Protein follow different testing programmes and should not be treated as equivalent to Informed Sport’s every-batch screening.
3. How much does delivery cost?
UK delivery costs £4.95 including VAT per order. Your delivery charge is shown at checkout before payment. If your order arrives in separate parcels, you still pay only one delivery charge.
4. When will my order arrive?
We use DPD’s tracked next-working-day service after dispatch. Orders are processed Monday to Friday, excluding bank holidays, and dispatch depends on processing and stock availability.
Orders placed at weekends or on bank holidays are processed on the next working day. Delivery times are estimates, and remote locations or courier disruption may cause delays. Standard delivery does not include Saturdays or Sundays.
5. Where do you deliver? Can you deliver to BFPO addresses?
We deliver to addresses in England, Scotland, Wales and Northern Ireland.
We do not currently deliver to BFPO addresses, the Channel Islands, the Isle of Man, overseas territories or destinations outside the UK.
6. How can I track my order?
Tracking information is provided after your order is dispatched. Use the tracking link in your dispatch notification to follow your parcel.
If you provide a mobile number, DPD can also send delivery updates and an estimated one-hour delivery window on the delivery day.
7. Why has only part of my order arrived?
Your order may be dispatched in separate parcels, so items can arrive at different times. Check your dispatch notifications for tracking information relating to each parcel.
If you believe an item is missing, contact us with your order number and the details of what you have received.
8. Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you would like to make. We will check the order’s status and confirm what is possible.
Amendments and cancellations cannot be guaranteed once processing is underway. If your order has already been dispatched, we will explain the available next steps.
9. What should I do if my order is damaged, incorrect or hasn’t arrived?
Contact us with your order number and a description of the problem. For damaged or incorrect items, include clear photographs of the products and packaging where possible.
Keep the packaging while we investigate. We will review the issue and explain the next steps.
10. How do I return an item?
Contact us before sending anything back, providing your order number, the item you wish to return and the reason.
We will explain the applicable return conditions and confirm the correct return address. Please read our Returns Policy before arranging a return. This does not affect your statutory rights.
View the full FAQ page
